To reward our customers and focus on sustainability stewardship, we often have limited-time discounts on Spark*l accessories. When an item is purchased and then offered at a further discounted price at a later date, we will not adjust the price paid or refund the difference. Pricing at the time of purchase is final pricing, and price adjustments are not accepted. This includes flash sales, Spark*l Special items, live show discounts, and any other price discrepancies. 

Yes, we are happy to change the embellishments and adapters on any Ready to Ship accessory that has not yet left our studio for a $35 charge. Snaps or buckle changes will incur a separate $35 charge. These fees will be invoiced via email and must be paid before any changes are made and before the accessory is sent to our shipping department. 

Yes, we are happy to change the embellishments and adapters on any Ready to Ship accessory that has not yet left our studio for a $35 charge. Snaps or buckle changes will incur a separate $35 charge. These fees will be invoiced via email and must be paid before any changes are made and before the accessory is sent to our shipping department. 

This is a Refurbishment. Yes, we will change the embellishments or adapters on most accessories for an initial charge of $50 (price includes shipping fees) and an additional $35 fee per additional item shipped within one shipment. Please email hello@sparklbands.com with the subject “Refurbishment Request” including the number of bands you would like refurbished and a member of our Concierge team will send you an invoice and shipping label once the invoice is paid.

All Spark*l discounted items are final sale. Therefore, cannot be exchanged or returned. Please verify any discounted item is exactly what you're looking for, as we do not accept returns for discounted items!

If your accessory is ineligible for a refund, please join our Sparkl Society Facebook group, where customers can buy, sell, and trade Spark*l accessories. 

This is a Refund. This option is available to you for up to 3 days after you’ve received your item if your item was purchased at full price for a refund via the original payment method or store credit.

We would love to help find you something you love, but if you absolutely do not love your item, you can request a refund within 3 days of receiving your original purchase as long as you have not worn your accessory (no exceptions). Please email hello@sparklbands.com with the subject “Return Request” including the order number and a member of our Concierge team will send you a shipping label via email. Your accessory must be unworn and in its original condition. The item must arrive at our Spark*l Studio and be approved by our Spark*l returns department before you will receive your refund. If you are returning an article of clothing, it must be in the same condition as originally purchased, unworn, and does not smell of perfume or smoke. Refunds or exchanges on accessories purchased through a third party will not be accepted. 

Should you cancel or return an item purchased on our app, any loyalty credit earned will be retracted from your account credit balance. If your account credit balance is insufficient, the loyalty credit amount will be retracted from the refund to the payment method. 

Once approved in each stage of the return process, you will receive shipping and return confirmations through your email!

If your accessory is ineligible for a refund, please join our Sparkl Society Facebook group, where customers can buy, sell, and trade Spark*l accessories. 

This is an Exchange. This option is available for up to 3 days after receiving your item if you have only tried on your accessory. Your accessory must be unworn and in its original condition (no exceptions).

We want you to love your accessory, so if it doesn’t fit or you aren’t completely in love with it, we will help you exchange it for a different accessory, no problem! Please email hello@sparklbands.com with the subject “Exchange Request” including the order number and a member of our Concierge team will send you a shipping label via email. Your accessory must be unworn and in its original condition. Unfortunately, we cannot refund or exchange accessories purchased through a third party. You will receive shipping and return confirmations through your email!

If your accessory has been worn, please join our Sparkl Society Facebook group, where customers can buy, sell, and trade Spark*l accessories.

This is a Repair. We offer this service to repair or replace hardware as long as we’re in business as part of our Lifetime Satisfaction Guarantee.

We're sorry to hear that your accessory is not perfect, and we will work hard to fix it for you free of charge! Please email hello@sparklbands.com with the subject “Repair Request” to tell us more about the issue and receive a free return shipping label.

We pick up and process returns daily, and it takes about 1-2 days for us to ship it out again. You will receive shipping and return confirmations through your email.

Spark*l reserves the right to implement a Modified Return Policy on accounts that exceed our returns threshold.

If placed under our Modified Return Policy, future returns will be subject to a 20% restocking fee. This means that upon receiving your return, you will be refunded 80% of the total item value. Additionally, all refund requests must be approved by management and you will have to contact hello@sparklbands.com to make any returns in the future. Orders that were refunded due to an error made by Spark*l will not count toward the refund count or return rate calculations.

Please reach out to our Concierge Department for any further questions.

We do not recommend moving snaps as it can lead to unwanted holes, dents, or imperfections and will be reviewed and approved/denied on a case by case basis. If approved, snap adjustments will require a $50 charge and will make the accessory final sale. Please email hello@sparklbands.com with the subject “Refurbishment Request” and our returns department will guide you through the process and advise accordingly. 

If your item was purchased through a third party and you have the original order number, please email hello@sparklbands.com with the subject “Repair Request,” and our returns department will be happy to assist.

To accept any repair or refurbishment requests, we need to verify the original purchase with the original order number to verify it is an authentic Spark*l accessory. If you cannot obtain the original order number, we cannot accept any repair or refurbishment requests.

If your third-party item needs a Repair. We offer this service to repair or replace hardware as long as we’re in business as part of our Lifetime Satisfaction Guarantee.

If your third-party item needs a Refurbishment. We will change the embellishments or adapters on most accessories for an initial charge of $50 (price includes shipping fees) and an additional $35 fee per additional item shipped within one shipment. Please email hello@sparklbands.com with the subject “Refurbishment Request” including the number of bands you would like refurbished and a member of our Concierge team will send you an invoice and shipping label once the invoice is paid.

Please join our Sparkl Society Facebook group where customers can buy, sell, and trade used Spark*l accessories.

Custom orders (orders invoiced directly through a Spark*l Stylist or Spark*l Concierge) are final sale and not eligible for refund or exchange. However, the hardware is still guaranteed under our Spark*l Lifetime Warranty and will be eligible for repairs and refurbishments as needed.

What signifies a custom order?
            •    A customer emailed hello@sparklbands.com and requested an overlay and lining combination and was invoiced directly.
            •    A customer created a custom item during a Shop with a Stylist appointment.
            •    A customer paid an invoice through email and did not complete the checkout process on our Sparkl Studios app or sparklbands.com.