This is a Repair. We offer this service to repair or replace hardware as long as we’re in business as part of our Lifetime Satisfaction Guarantee.

We're sorry to hear that your band is not perfect and we will work hard to fix it for you, free of charge! Please visit our Exchanges & Returns Portal to tell us more about the issue and receive a free return shipping label. We unfortunately cannot repair bands that were purchased through a third party. We only offer free returns for US domestic orders, excluding shipments to military bases. We pick up and process returns daily, and it takes about 1-2 days for us to ship it out again. 

You will receive shipping and return confirmations through your email!

This is an Exchange. This option is available to you for up to 10 days after you’ve received your item.

We want you to absolutely love your band, so if it doesn’t fit or you aren’t completely in love with it, we will help you exchange it for a different band, no problem! Please visit our Exchanges & Returns Portal and choose Return for Gift Card/Store Credit to receive a free return shipping label and we will issue a credit to purchase another item of your choice. Your band must be unworn and in its original condition (no exceptions). We unfortunately cannot refund or exchange bands that were purchased through a third party. 

You will receive shipping and return confirmations through your email!

All of our Open Box, and Perfectly Imperfect orders are final sale and cannot be exchanged or returned. You can change your embellishment or adapters for a $35.00 fee. Please reach out to hello@sparklbands.com if you have any questions or concerns!

This is a Refund. This option is available to you for up to 3 days after you’ve received your item. 

We would love to help find you something you love, but if you absolutely do not love your item, you can request a full refund within 3 days of receiving your original purchase. Visit our Exchanges & Returns Portal and follow the prompts to choose how you would like to receive your refund and print your free return shipping label. Your band must be unworn and in its original condition. If you are returning an article of clothing, it must be in the same condition as originally purchased.  unworn and does not smell of perfume or  smoke. We unfortunately cannot refund or exchange bands that were purchased through a third party. 

You will receive shipping and return confirmations through your email!

This is a Cancel. This option is available to you for up to 3 days after you’ve purchased your item by visiting our Exchanges & Returns Portal. 

Please visit our Exchanges & Returns Portal to tell us more about the issue and receive a free return shipping label via email.