We understand the uncertainty of online shopping, and we ultimately want you to be satisfied with your Spark*l purchase. While we do not accept order cancellations, we will always do our best to work with you to find a return solution that works for your unique situation. As part of our satisfaction guarantee, we offer various return and exchange options to suit your needs.
We believe in treating our customers with respect and understanding because each customer’s case is unique, just as our accessories are all unique and one-of-a-kind. Please email us at hello@sparklbands.com, and we will be happy to help solve your return case and help you find the perfect accessory for you!
If you have any issues with your order, please email hello@sparklbands.com. Please allow at least 2 business days to hear back through email; possibly more during the busy season or sales. We want you to love every one of your Spark'l products and will help you find a resolution or a different band that will work for your needs. If you need to speak with a manager, please request one in your email correspondence.
Our policies are in place to protect our business and keep our costs and prices as low as we can. We may make reasonable exceptions to our return policy on a case-by-case basis, at our discretion.
We have the right to refuse service to any customer at any time. If you purchase a final sale item and decide to file a chargeback for whatever reason, we will consider it bullying and you may be suspended from Spark*l for 30 days and any outstanding orders may be cancelled. Here at Spark*l, we are happy to work with you however we will not tolerate bullying or manipulation of any kind.
Refunds, Refurbishment, & Exchange Policy
To reward our customers and focus on sustainability stewardship, we often have limited-time discounts on Spark*l accessories. When an item is purchased and then offered at a further discounted price at a later date, we will not adjust the price paid or refund the difference. Pricing at the time of purchase is final pricing, and price adjustments are not accepted. This includes flash sales, Spark*l Special items, live show discounts, and any other price discrepancies.
Yes, we are happy to change the embellishments and adapters on any Ready to Ship accessory that has not yet left our studio. Snaps or buckle changes can also be requested.
Yes, we are happy to change the embellishments, adapters, snaps, and buckles on any Ready to Ship accessory. Customizations must be submitted through the link in your post purchase customization email.
This is a Refurbishment. Yes, we will change the embellishments or adapters on most accessories for an initial charge of $50 (price includes shipping fees) and an additional $35 fee per additional item shipped within one shipment. Please email hello@sparklbands.com with the subject “Refurbishment Request” including the number of bands you would like refurbished and a member of our Concierge team will send you an invoice and shipping label once the invoice is paid.
All Spark*l discounted items are final sale. Therefore, cannot be exchanged or returned. Please verify any discounted item is exactly what you're looking for, as we do not accept returns for discounted items!
If your accessory is ineligible for a refund, please list on ReSpark*l, where customers can buy and sell Spark*l accessories.
This is a Refund. This option is available to you for up to 3 days after you’ve received your item if your item was purchased at full price for a refund via the original payment method or store credit.
We would love to help find you something you love, but if you absolutely do not love your item, you can request a refund within 3 days of receiving your original purchase as long as you have not worn your accessory (no exceptions). Please email hello@sparklbands.com with the subject “Return Request” including the order number and a member of our Concierge team will send you a shipping label via email. Your accessory must be unworn and in its original condition. The item must arrive at our Spark*l Studio and be approved by our Spark*l returns department before you will receive your refund. If you are returning an article of clothing, it must be in the same condition as originally purchased, unworn, and does not smell of perfume or smoke. Refunds or exchanges on accessories purchased through a third party will not be accepted.
Should you cancel or return an item purchased on our app, any loyalty credit earned will be retracted from your account credit balance. If your account credit balance is insufficient, the loyalty credit amount will be retracted from the refund to the payment method.
Once approved in each stage of the return process, you will receive shipping and return confirmations through your email!
If your accessory is ineligible for a refund, please list on ReSpark*l, where customers can buy and sell Spark*l accessories.
This is an Exchange. This option is available for up to 3 days after receiving your item if you have only tried on your accessory. Your accessory must be unworn and in its original condition (no exceptions).
We want you to love your accessory, so if it doesn’t fit or you aren’t completely in love with it, we will help you exchange it for a different accessory, no problem! Please email hello@sparklbands.com with the subject “Exchange Request” including the order number and a member of our Concierge team will send you a shipping label via email. Your accessory must be unworn and in its original condition. Unfortunately, we cannot refund or exchange accessories purchased through a third party. You will receive shipping and return confirmations through your email!
If your accessory is worn, please list on ReSpark*l, where customers can buy and sell Spark*l accessories.
This is a Repair. We offer this service to repair or replace hardware as long as we’re in business as part of our Lifetime Replacement Warranty.
We pick up and process returns daily, and it takes about 1-2 days for us to ship it out again. You will receive shipping and return confirmations through your email.
Additional Policies
Spark*l reserves the right to implement a Modified Return Policy on accounts that exceed our returns threshold.
If placed under our Modified Return Policy, future returns will be subject to a 20% restocking fee that will be deducted from the amount refunded back to your card. This means that upon receiving your return, you will be refunded 80% of the total item value.
You may choose to receive your refund in store credit, which will not be subject to the 20% restocking fee. However, $20.00 will be deducted for return shipping costs.
Additionally, all refund requests must be approved by management and you will have to contact hello@sparklbands.com to make any returns in the future. Orders that were refunded due to an error made by Spark*l will not count toward the refund count or return rate calculations.
Please reach out to our Concierge Department for any further questions.
If you do not complete your Post Customization after checkout within one week (7 calendar days), your order will follow the process of a forced Customization and arrive with standard pictured Customizations of the product.
If you are having trouble completing your customizations, our team is ready to help! Please email our concierge staff at hello@sparklbands.com or call during business hours (Mon-Sun 8am - 4pm PST) and we would be happy to walk you through your options.
We do not recommend moving snaps as it can lead to unwanted holes, dents, or imperfections and will be reviewed and approved/denied on a case by case basis. If approved, snap adjustments will require a $50 charge and will make the accessory final sale. Please email hello@sparklbands.com with the subject “Refurbishment Request” and our returns department will guide you through the process and advise accordingly.
If your item was purchased through a third party and you have the original order number, please email hello@sparklbands.com with the subject “Repair Request,” and our returns department will be happy to assist.
To accept any repair or refurbishment requests, we need to verify the original purchase with the original order number to verify it is an authentic Spark*l accessory. If you cannot obtain the original order number, we cannot accept any repair or refurbishment requests.
If your third-party item needs a Repair. We offer this service to repair or replace hardware as long as we’re in business as part of our Lifetime Satisfaction Guarantee.
If your third-party item needs a Refurbishment. We will change the embellishments or adapters on most accessories for an initial charge of $50 (price includes shipping fees) and an additional $35 fee per additional item shipped within one shipment. Please email hello@sparklbands.com with the subject “Refurbishment Request” including the number of bands you would like refurbished and a member of our Concierge team will send you an invoice and shipping label once the invoice is paid.
If your accessory is ineligible, please list on ReSpark*l, where customers can buy and sell Spark*l accessories.
Any discounted items purchased during a holiday promotion or sale are final sale and ship in simple packaging.
International Return Policy
Please email hello@sparklbands.com with the subject “Return Request,” and our returns department will be happy to assist you. If you are in need of a Repair, we will pay for the shipping. If you are requesting a Refurbishment, you will be responsible for all shipping costs.
Please Note
We understand purchasing an item online is risky. We are a small business and can not keep up with "chronic returns." If we find misuse of our return policy or negative behavior toward our Spark*l team, we reserve the right to adjust this policy or remove the opportunity for returns and exchanges entirely.
