FAQs

Many of our accessories are crafted from vintage designer bags that are too worn or damaged to be used as bags anymore. Instead of letting them go to waste, we give the leather a new life as something beautiful you can wear every day. Read our story.

Yes! Through our Upcycle My Bag program, you can send us designer bags you no longer use. See how it works.

Patina is the natural aging of leather. Our Vachetta leather, the same leather used on the handles of many designer bags, starts out a soft peach color and deepens to a warm caramel as you wear it, becoming softer and shaping to your wrist over time. Some customers speed this up by gently massaging a small amount of coconut oil into the leather with a cotton swab. Learn more about Vachetta.

• Ready to Ship pieces are already made and ship within 2–3 business days. Shop Ready to Ship.
• Made-to-order pieces are handcrafted after you order, and most are made and shipped within 2–3 weeks. Busy seasons can add a few extra days.

You choose all of your options, including wrist size, hardware color and watch type, on the product page before you check out.

Cancellations can be requested, but will be denied if your order is already in the production queue. You can change your customizations for up to 48 hours after placing your order, in the Spark*l app under Your Orders, until your order goes into production. For anything else, email hello@sparklbands.com with your order number as soon as possible.

We make bands for Apple Watch, Samsung, Fitbit and Google Pixel Watch. If you're not sure which model you have, or you have a different smartwatch, email us and we'll help.

Yes! Submit a Design Request and our team will work with you to create a one-of-a-kind piece. Design Requests are made just for you, so they're final sale.

Pre-Order pieces are made for you after you order and ship in 2–3 weeks. Because each one is made to order, Pre-Orders are final sale.

Our Sizing Guide walks you through measuring your wrist and choosing the right size for each style. If you're between sizes or unsure, email us before you order and we'll help you get it right.

Exchanges can be requested, but will be denied if the item is already in the production queue. See our Returns & Exchanges policy for details. We also offer resizing for Watchlets and bracelets (we can make them smaller) as a refurbishment service.

Most made-to-order pieces are made and shipped within 2–3 weeks of purchase, and Ready to Ship pieces ship within 2–3 business days. Busy seasons can add a few extra days. Need something sooner? Email us and we'll do our best to help.

Standard shipping is free on every US order. Faster shipping speeds up the trip to your door once your piece ships; it doesn't change how long your piece takes to make.

Yes. We ship with DHL Express to Canada, the United Kingdom, Australia and select other countries, and your package arrives 2–5 business days after it ships. We don't currently ship to the European Union. Shipping cost is calculated at checkout.

• Canada, the United Kingdom and Australia: duties and taxes are paid at checkout, so there's nothing more to pay on delivery.
• All other countries: import duties and taxes aren't included and are paid on delivery. Your local customs office can tell you the amount.

When your order ships, we'll email you a shipping confirmation with your tracking number and a link to follow your package. Questions about an order? Email us with your order number.

Regular Drops can be returned within 5 days of delivery, as long as they're unworn and in their original condition. Perfectly Imperfect, flash sale and holiday sale pieces, Couture, Design Requests, Pre-Orders and auction wins are final sale. Read our full Returns & Exchanges policy.

The price at checkout is final. We're unable to refund the difference if an item is later offered at a lower price, including in flash sales and live show discounts.

Our Repair/Replacement Guarantee covers defects in hardware and workmanship, including the adapters, clasp, buckle and embellishments, as well as metal discoloration. Repairs are complimentary; there's a $10 fee for domestic return shipping. The guarantee page explains how to submit a claim.

Yes. Our refurbishment services include new adapters or crystals, new edge paint, new lining and resizing. See prices and details on our Repair/Replacement Guarantee page.

Pieces bought from another seller can't be returned or exchanged, but we can repair or refurbish them if you have the original Spark*l order number, so we can confirm the piece is authentic, with a refurbishment fee depending on the scope of the refurbishment.

Yes. Our snaps are among the strongest available and are made to hold the weight of your watch. Please check that each snap is firmly closed every time you put your band on. If a snap ever feels loose, email us. Spark*l isn't responsible for a watch that's lost or damaged if a band comes unsnapped, so if you'd like extra security, choose a buckle style.

• Store your accessories flat when you're not wearing them, to avoid creasing.
• Clean with a mild cleansing wipe when needed.
• You can work out in any of our bands. If a band gets wet, let it air dry flat.

We host live shows and auctions in the Spark*l app, where you can shop new pieces and bid on one-of-a-kind finds. Auction wins are final sale.

ReSpark*l is our marketplace for buying and selling pre-loved Spark*l accessories. Ready to part with a piece? List it on ReSpark*l and let it bring joy to someone new. Visit ReSpark*l or read the ReSpark*l FAQ.

Yes! Gift cards can be emailed or mailed, and they don't expire. Shop gift cards.

We don't have a retail store. If you're in San Luis Obispo, email hello@sparklbands.com to ask about visiting us.

We aren't accepting new wholesale partners right now. If you're interested in the future, fill out our wholesale application and we'll reach out if an opportunity becomes available.