WELCOME TO THE
New to Spark*l? Start Here!
This Start Guide refers exclusively to our Smart Watch Band accessories. If you have questions or need help with purchasing our other accessories, such as our small leather goods, our jewelry, or our apparel, please reach out to our Concierge Team at firstname.lastname@example.org.
About the Company
Spark*l is a female-founded business built on sustainability, authenticity, and integrity. Those values are not only incorporated into every accessory we design, but also in our company culture and our partnerships.
Spark*l was founded on the idea that fashion is versatile and can extend to even our smart watches. We created a band that became an alternative to the purely functional Apple Watch rubber band. Once we began to incorporate designer canvas into our bands, we found an amazing way to combine the luxury aspect of the designer canvas and the modern bohemian styles of our bands.
We experienced an incredible amount of growth after friends began spreading the word of our wonderful products. We moved into a bigger space, welcomed more artisans into our company, and have been dedicated ever since to changing the future of fashion. Spark*l has been shipping watchbands all around the world. Each band is handcrafted with love in San Luis Obispo, CA.
Choosing an Accessory
We have two categories of watchbands, Pre-Made items and Made-to-Order items.
Pre-Made means items that, once you purchase, are ready to be put into a box and shipped to you. All customization available for our watch bands are already decided (imagine picking up a pre-made sandwich in the grocery store). There are three different types of Pre-Made items: Ready to Ship, Open Box, and Perfectly Imperfect items.
Made-to-Order means items that, once you purchase, you’ll be able to choose all available customizations (instead of going to the pre-made sandwich section, you head over to the deli to choose exactly what you want on the sandwich). There are three different types of Made-to-Order items: Limited Edition, Special, and Sprinkle items.
COMPARE PRODUCT TYPES
Use the handy chart below to understand all the differences between each of the product types we offer, as well as find which would be best for you!
Please note: Every item will be labeled with their product type. New items that drop will be available for purchase on our Sparkl Studios app at 3 PM PST, and available to the Spark*l website at 4 PM PST.
So now that you understand Pre-Made and Made-to-Order items, you know that the biggest difference between the two is that Pre-Made items have all watch band customizations already decided and Made-to-Order items give you the ability to choose all the customization yourself. So what are these customizations?
There are six available customizations for all watch bands. This includes Band Style, Wrist Size, Watch Type, Hardware Color, Embellishment Size, and Embellishment Type (we'll go into detail what these mean and what we offer for each customization in the Customization Experience section).
Don’t worry! All customizations will be chosen AFTER you purchase your band, in our post-purchase Customization Experience. This interactive band building toolbox will help you create the band of your dreams. We’ll get more into that later in our Customization Experience section!
Remember Pre-Made and Made-to-Order items? Pre-Made items have all of their customizations already decided, BUT for a Customization Fee of $35, we are able to change Watch Type, Hardware Color, Embellishment Size, and Embellishment Type. Made-to-Order items are able to be fully customized.
One last thing for customizations. Our most popular upcycled brand, Upcycled Louis Vuitton, has its own special customization for both the LV Monogram and LV Damier leathers. These iconic designs can be utilized in different ways and we want to offer you the ability to choose how your band looks. This is the ONLY customization that will be chosen BEFORE you purchase. Please refer to the graphic below to see how each of these designs can be cut.
Whew… you got all that? So, we just introduced a little info about our Upcycled collection, so keep reading to learn about the rest! Our collections refer to the leather, canvas, or fabric used to craft the watch band, and we have so many amazing leathers available!
This collection includes our upcycled designer accessories. We utilize worn, pre-loved, and vintage goods from designer brands such as Louis Vuitton, Gucci, Fendi, Tory Burch, and more. We use the word “Upcycled” to describe our process of taking these well loved goods that were headed for landfill to restore them to their original beauty while giving them a second life as a Spark*l accessory.
PRODUCT TERMS TO NOTE
Here’s the last of important terms to know before you choose your product. You may see these terms in the product’s description, hear them from the Live Show or the Concierge team, or you may just be wondering how to talk about certain parts of the accessory. See the graphic below for the anatomy of our watch bands (the bands below showcase the Band Style customization, don’t worry too much about the style difference now, just see how the terms are pretty much the same for all three styles!).
Please note: no overlay or lining customizations are available with the post-purchase Customization Experience. Please book a Shop with a Stylist appointment if you would like to choose custom overlay and lining combinations.
SHOP MOST POPULAR ACCESSORIES
Congrats! You decided on a beautiful band that you’ll be able to truly make your own. Make sure to not forget any discounts or gift cards! You have a few different shipping options; our free standard shipping, priority shipping, overnight shipping, or international shipping. Please note that choosing a faster shipping rate does not mean that production time will also be faster. After you complete the Customization Experience, standard production time for Pre-Made items is 2-3 days and Made-to-Order items is 3-4 weeks. Please see the In-Production section for more info.
Now the real fun starts! You’ll receive an email prompting you to “Customize” your band. You’ll be taken to our interactive Customization Experience, which is your own band building tool box. Once you click “Customize” you’ll be walked through each step with advice and tutorials to help you create the band of your dreams. The best part is you'll be able to see your band change with every customization you select. You’ll be able to see how different hardware colors, embellishment types, and band styles look with the leather you chose. There will be no guessing on how your band will look before you receive it. Once you choose your customizations, you can also save them as a preset to make it even easier the next time you purchase!
Please note: no matter if you purchased a Pre-Made or Made-to-Order item, you MUST complete the Customization Experience before we can begin handcrafting your accessory. Remember reading about the customizations available for Pre-Made and Made-to-Order items?
For Pre-Made bands, you will be prompted to choose to ship the band as-is OR choose to be charged $35 to change the watch type, hardware color, embellishment size, and embellishment type ONLY.
For Made-to-Order bands, you will be prompted to choose every available customization, which includes Band Style, Wrist Size, Watch Type, Hardware Color, Embellishment Size, and Embellishment Type.
If you get stuck completing the Customization Experience, our Concierge Team is here to help! They can walk through the Experience with you. Don't hesitate to reach out!
ALL OPTIONS IN THE CUSTOMIZATION GUIDE
Layered Sivella Band
Sleek Sivella Band
See supported Smart Watches below.
Apple Watch 38/40/41mm, Apple Watch 42/44/45mm
Samsung 40-44mm (20mm pins), Samsung 46mm (22mm pins)
Fitbit Versa 2, Fitbit Versa 3,
Includes color of Adapters, Embellishment Casings, and Buckles/Snaps.
Once you are officially done customizing your band, our artisans will take it from there! Because every one of our high quality accessories is lovingly handcrafted by our expert artisans in San Luis Obispo, CA, your Made-to-Order accessory will take 3-4 weeks to be cut, sewn, embellished, and shipped. If you ordered a Pre-Made item, it will take about 2-3 days to be shipped. You’ll receive shipping updates so you’re never kept out of the loop!
Your accessory will be shipped based on the rate you chose at checkout. You’ll receive a shipping confirmation email and tracking info once it leaves our studio!
Receiving Your Band
Yay! You’ve received your very own Spark*l band! Now time to put it on and never take it off! Here’s some handy info to make sure everything fits exactly how it’s supposed to and to make sure that your band lasts for a very long time. Make sure to try your band out with all sizing adjustments to find what fits you best and make sure it attaches easily to your Smart Watch.
You’ve invested in beautiful Spark*l luxury bands and accessories. With the right care, these unique goods are designed and hand-crafted to last you for many years to come.
Click the button below for some guidelines to help your Spark*l items retain their natural beauty.
EXCHANGES & RETURNS
Something not right? We’re happy to help! You have 3 days from when you received your band to make an exchange or return.
Click the button below to see our full policy.
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