Repair/Replacement Guarantee + Refurbishment Services
Lifetime Repair/Replacement Guarantee
Spark*l’s lifetime repair/replacement guarantee covers defects in hardware and workmanship of the adapter mechanism and the clasp/buckle/embellishment.
Our warranty does not cover:
- Material damage caused by normal wear and tear
- Any damages whatsoever to the watch to which the band is attached
- Any items not directly produced by Spark*l
- Damages due to improper use, alteration, tampering, dismantling, or unauthorized modifications
How to Claim Your Warranty
-
Email hello@sparklbands.com with your:
- Full name
- Order number
- Detailed description of the issue
- Once your claim is approved, you will receive an invoice for the complementary repair plus $10 for domestic return shipping.
-
Mail your item along with a copy of the paid invoice to:
Spark*l Studios C/O Repairs
1140 Kendall Road
Suite A
San Luis Obispo, California 93401
Important Notes
- Spark*l is not responsible for items lost or damaged in transit. We strongly recommend insuring your package.
- This warranty does not cover shipping or handling costs beyond the $10 domestic return shipping fee noted above.
- If the damage is not covered by warranty, we will contact you with a repair or replacement quote.
Refurbishment Services
Available upon request and subject to availability. Prices shown are averages; final pricing depends on severity, age, material, and other factors and will be quoted before work begins.
| Service | Average Price |
|---|---|
| Edge paint change or refurbishment | $50 |
| Lining replacement (includes restitching in original holes and/or edge paint as needed) | $100 |
| Swarovski crystal and/or watch adapter change (includes two new crystals and two adapters) | $35 per band |
| Beaded bracelet resizing | $10 per bracelet + applicable beads |
| Other services | Quoted upon request |
Spark*l artists will do their absolute best to restore your item to the promised condition. Refurbishment processes may include leather splitting, cutting, gluing, and edge painting. While rare, there is always a risk that the item could become damaged during the process due to machine malfunction, human error, or the condition/age of the materials.
Spark*l is not responsible for damages that occur during the refurbishing process.
Questions? Our Concierge team is here to help — email hello@sparklbands.com or call 805.626.0511, Monday–Sunday, 8:00am–4:00pm PST.