Shipping Protection Claims

If your order arrived damaged, or never arrived at all, this is where you tell us. Fill in the form below and we will take it from there.

Before you start, have these ready

The email address you used to place the order
Your order number — it is on your confirmation email, and looks like #12345
Photos of the damage, and of the packaging if it arrived damaged too

What shipping protection covers

Items damaged in transit
Packages marked delivered but stolen or missing
Packages lost by the carrier on the way to you

How to file your claim

Enter your email address and order number below, then choose Submit.
Select the item or items affected, and adjust the quantity if only part of the order is involved.
Tell us what happened and add your photos.
Submit the claim. You will get a confirmation email straight away.

What happens next

A person on our team reviews every claim — nothing here is automated. Once yours is approved we will sort it out the way that suits you best: a replacement, a refund, or store credit. We will email you at the address on the order, so keep an eye on that inbox.

A few things worth knowing

Clear, well-lit photos get your claim through faster than anything else. If something arrived broken, a shot of the box helps us take it up with the carrier.
One claim covers the whole order, so there is no need to file separately for each item.
If a package is showing as delivered but you cannot find it, it is worth checking with neighbors and around the property first. Carriers sometimes leave packages somewhere unexpected.
Only orders bought with shipping protection can be claimed here. If yours did not include it, contact our Concierge team and we will go through the options with you.

Need a hand?

Our Concierge team is here Monday to Sunday, 8:00am to 4:00pm PST. Call 805.626.0511 or email hello@sparklbands.com and we will help you through it.